In New South Wales, all complaints are received by the Office of the Legal Services Commissioner (OLSC). When responding to a complaint, it is important to keep in mind that the disciplinary process is intended to protect the public and the reputation of the profession, including public confidence in the high standards of the profession. He is a member of the Bar Association's advisory panel on professional conduct and has extensive experience acting and advising attorneys and attorneys who are subject to disciplinary complaints, cases of just cause, suspensions and related proceedings. If a client files a complaint against an attorney, the client is considered to have waived the privilege or benefit of any obligation of confidentiality to allow the firm or attorney to disclose to the OLSC, the Bar Association or the Bar Association (as the case may be) any information necessary to investigate and process the complaint.
Dawn Launiere
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